Issues with Chipping Paint (Faulty Coil)
Chipping and peeling paint from Interlock Metal Roof within 5 years of installation. I have included pictures with google map timestamps to show the steady and rapid progression of the paint deteriorating. within a 10 year period.
After initially reaching out to the customer service channel, I was informed by a rep that the cause of the chipping paint was likely due to a faulty coil issue they had with metal shingles the same year this roof was installed. The rep mentioned bad batches can occur, even now. I was told another rep would reach out to me to discuss our options.
We never heard back from anyone so we reached out again and were informed that there is nothing they can do. They only stand by their lifetime warranty if the owner who installed the roof transfers the warranty to the new owner.
We went back and forth with the company, as they had openly admitted that the roof was likely installed with a faulty coil thus, they should honour their warranty.
We finally were able to speak to the VP of the company and had started discussions to find a resolution however, COVID occurred very shortly after and communication ceased from Interlocks end.
We have tried reaching out via phone the past 1.5 years now and keep being told someone will call us back but they never do.
Very disappointing experience and I would not recommend Interlock Metal Roofs to anyone.
- Approximate cost of services:
- $20,000.00