Insulation removal, mold remediation, spray foam and blown cellulose
I'm a repeat customer of insta insulation. They spray foam insulated my garage ceiling in my previous home. Made a big difference as my bedroom was right above it. The crew left a bit of mess, just needed sweeping afterwards.
For this job, they removed my existing batt insulation, sprayed mold remediation, installed insulated pipes for my range and bathroom fans, spray foam insulated and topped off with blown cellulose. The job was separated into 4 phases over 4 days. All crews were on time or early and were polite. They took before and after photos for me to do this review. The first crew placed tape on my closet doors to prevent damage from the hose that sucked out the old insulation, very considerate, however after 4 days, the last crew didn't remove the tape and when I removed it, a large patch of the paint on the door came off too. The hose must be very powerful as one of my potlight was left dangling when after they left. The bathroom fan and ceiling fan somehow became disconnected during the process.
The 2nd day, the handyman installed the insulated pipes and sprayed the mold remediation. He was very polite and reconnected my bathroom fan and assured me that he would return or someone from the company would fix the ceiling fan.
The 3rd day, the crew was again polite and on time.
The 4th day, the final phase which was the blown insulation. The crew left a message in my hallways, foyer, closets and bedroom. There was a fine dust and cellulose insulation bits in those areas. One crew member said that there may be some fine dust that will be difficult to clean up. But there was quite a bit more than fine dust. I did leave my vacuum cleaner out for them to use, which they did. I think the crews doing the messy work should come prepared with vacuum or swiffer or equivalent equipment to clean up.
I read reviews from others saying the crews cleaned up after themselves, unfortunately I wasn't one of those customers.
They weren't the cheapest or expensive, but I expected better care for the price paid. Overall, the job to insulate etc was done very well and I noticed a big difference in my homes comfort. Every single worker was polite and on time, just left somewhat of a mess is my only criticism. Also some damage to my light fixtures and closet door.
Overall, I would still recommend them, I hope this review will help insta insulation with improving their services.
- Approximate cost of services:
- $10,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Pang! First let me start by saying THANK YOU for choosing to partner with Insta-Insulation for your extensive insulation project! You have made a significant investment of time and money to complete this work and I want to make sure that you know that your trust, your business, and your candid feedback are sincerely valued. I am very pleased to hear that overall you are happy with the work performed and your experience with our process, people, and the end result of our work. That personally, makes me very proud and I know that everyone on the team certainly aims to please our customers. With that said, I am also disappointed to hear that we did not meet your expectations with regards to clean-up and some of the minor damage done to your home. Pang, upon receiving your initial feedback I immediately forwarded your concerns to our field supervisor who addresses these types of issues each week at a meeting he holds with our crews. We take your feedback very seriously and we do try to view any negative comments as an opportunity to improve our service going forward. The only way we can get better is learning from our mistakes so without caring customers like you, we would not have the chance to get better at what we do. Pang, on behalf of the whole team here at Insta, I'm sending you our gratitude for your business, your kindness, your honesty, and for the time you've spent helping us to improve. We wish you all the best in your newly insulated home and expect you will have lasting comfort, efficiency, and peace of mind from your investment! Sincerely, Crystal - Customer Care