Insulation of crawl space, basement and two exterior walls
Like many people in the greater Toronto area this past winter, we experienced freezing pipes in our home for the very first time. After extensive research, we called Insta-Insulation. Alex Schuts impressed us from the moment he arrived. He handed us detailed literature about his product, listened intently as we described the challenge, took a detailed tour of all affected areas. He was polite, professional, detail-oriented from the get-go and took the time to explain each step we would have to take to tackle the problem. Later, his team, lead by Brandon Crabb, arrived on time and - like Alex - they were friendly, efficient and totally focused on doing the very best job possible. Everything that Alex had discussed with us was done with absolute precision. If there is a single word that would describe Alex and his hardworking crew, I'd say "integrity." We couldn't be more pleased. We would recommend Insta-Insulation without hesitation to anyone who is serious about preparing for another difficult winter. Our thanks to Alex, Brandon and the entire Insta-Insulation team.
- Approximate cost of services:
- $1,600.00
- Company Response
Hello Mary! It is sheer joy to receive such a rave review from a happy customer! On behalf of Alex, Brandon, and the whole team, we can't thank you enough for your articulate and kind-hearted account of your experience with our company. You have done a wonderful job of demonstrating that making a purchase decision and the resulting sale, is truly a process. And that process starts with identifying a need for a product or service i.e. freezing pipes is a pretty compelling need! As next steps, you mentioned your research to find the right service-provider, the meeting with Alex to investigate the problem and recommend a solution, which led to your purchase decision and ultimately your installed product by Brandon and the rest of the install team. What really resonated with me upon reading your comments was the fact that it was likely our marketing i.e. the information you read on our web site, and perhaps our association with Mike Holmes and Bryan Baeumler that prompted your call to us, BUT, it was what we DID - not what we SAID - that prompted this review. I read something recently that said "marketing is not about what you say, it's about what you do, and how you act when people aren't looking." I think when what your marketing says, matches what you do, that's where integrity is born. Thank you for giving us the opportunity to live up to our words, Mary! It is our sincere pleasure to be able to work with fantastic customers like you and be part of making your home a more comfortable place to enjoy this winter, and all year round. Sincerely, Crystal - Customer Care