We've used Insta-Insulation for 2 jobs in the past year. When we suffered damage to our 2 basement levels after the storm of July 2013, we decided to insulate the exterior walls to raise the temperature in the house. The quote from Insta-Insulation was reasonable and they gave us a couple of options and what to expect during the process. We chose spray-foam insulation that was water & mold resistant. The work was done as scheduled and discussed. Since we were pleased with them, we chose them again to increase the amount of insulation in our 2 attics. Again, the quote was reasonable however when it came time to do the job, they realized that our soffits were blocked so we had to wait and have them cleared out before the insulation could be blown in. We found this company to be professional and they did exactly what they said they would do. We would recommend them.
- Approximate cost of services:
- $4,500.00
- Company Response
Hello Lisa! There is nothing more rewarding than having the opportunity to serve a repeat customer! Of course, we often wish we met customers under different circumstances as it is never fun having to face challenges such as the after effects of a storm. The bright side of these situations is the opportunity to solve the problem permanently and that's where we really want to shine for you! It's so important to take the time to consider your options and get the work done right the first time to avoid ongoing problems and you made such a great choice, Lisa, with deciding to move forward with your spray foam work to ensure that your basement would remain dry and mold-free going forward! Thank you so much for inviting us to work with you to determine and implement the best solution for this challenge! On behalf of the team here, I'd also like to thank you for inviting us back to insulate your attics. I know it can be disappointing to have work scheduled and then experience a delay, but again we see these temporary 'obstacles' as an opportunity to shine because completing an attic job with blocked soffits is not going to deliver the results that a customer pays their hard earned dollars for! We are certainly not perfect but our small, but loyal, team here absolutely wants to get the job done right for you! We thank you for your continued business and your kind comments. We are very grateful for customers like you, Lisa! Have a wonderful long weekend! Sincerely, Crystal - Customer Care