The 2013/2014 winter was very tough. Because of the ice storm and the amount of snow, coupled with a leaky roof and very poor insulation, we had some water damage to the inside of the house during the first thaw. OK, so it's time to "bite the bullet" and get it done right. After getting the roof fixed (by another very reputable company), we called Insta-Insulation to get the attic insulation fixed. You must realize that all our furnace ducting is in the attic. You also have to realize that it was installed very poorly (by some other contractor who did lousy work).
I called Insta-Insulation because the house was built in 1974, and did not have any vapour barrier in the attic. I figured that the foam insulation would be the way to go, since it provides a 100% vapour barrier, as well as the insulation. We watch HGTV alot and Insta-Insulation is held in high regard by Mike Holmes. That is the main reason why I called Insta-Insulation.
I talked with Brandon, who came to the house, inspected the attic and provided a quote. The timing of the installation was coordinated with the roofing company, and the schedule was worked out.
The whole process took five visits: one to remove the existing insulation (some of which was wet because of the afore-mentioned leak); one to fix the furnace ducting; two to spray foam the deck (it's a 1500 square foot attic with two separate accesses); one to blow in the rest of the insulation to bring it up to R55. It turned out that the furnace ducting was so bad, they had to call in their "handyman" to fix it. He corrected all the leaky joints, anchored the boots to the ceiling (which wasn't done by the original contractor), insulated all the ducting where the original insulation was missing, and cut an access hatch from the main attic to the attic of the addition (which should have been done by the original contractor, but wasn't). The second day of foaming was a short day, and because they put exhaust fans in the attic, it was cured very quickly.
Everyone at every stage of the installation called to say when they would be there. They always arrived when they said they would. I talked with everyone working on each step of the job, and all were very knowlegable and experienced. I never had any questions they couldn't answer.
Besides Brandon, Cindy, Andrew and Crystal were all fantastic to work with. All-in-all, a very easy company to do business with. They honoured their quote, even with all the extra work performed by their "handyman". As a matter of fact, I have another, relatively small, job to do, and wouldn't hesitate to call them when I am ready to start.
- Approximate cost of services:
- $11,000.00
- Company Response
Hello Scott! Let me start by saying a very heartfelt thank you from the whole team here at Insta-Insulation for the time, energy, trust, and of course financial investment you have put into working with our company. As your experience demonstrates, most renovation projects are a true team effort and the successful outcome relies heavily on a great leader (that's you!) and having the rest of the team focused and on top of their game. There is no room for weak links when it comes to spending money on making improvements to the place where you and your family live.
I don't know about you, but what I personally love so much about our work with customers like you is that I learn something new every time that allows me to get better at what I do, and almost always presents an opportunity to improve how I work together with others to ensure we 'get it right', and keep getting it right! I am so pleased that you had such a great experience with our company and I am 100% confident that you will enjoy the "smart comfort" of money well invested in the health and happiness of your home. We look forward to working with you again anytime, Scott! Sincerely, Crystal - Customer Care