Replace a piece of foam for the Patio Furniture
I had bought patio furniture there at the Woodbridge store location and had a decent experience. Then came the need for Customer Service. I'm not an impatient person, when someone sets my expectations and tells me something will be ready on a certain date you can bet that two weeks after that date has come and gone with no actual delivery date in sight you bet I am mad. I've got a piece of furniture on my deck with a hole where my cushion is supposed to be. I talked with Chris (the manager) at the Woodbridge location and told him my frustration however all he gives me is a shrug of the shoulders and a what can I do about it attitude. I had intentions of buying an awning there that would've had me put down another $5,000 but I have lost my faith in that company.
Sad when a company can't even get something so simple ....right!!
- Approximate cost of services:
- $20.00
- What could this company do to improve their services?
- The Manager should have said that he would look into the issue and then voila the issue of me becoming even more irate would have been avoided. That simple.
- Any advice to offer fellow homeowners facing a similar project?
- Find another store brand that sells patio furniture.