Leather Sofa & Chaise special orders
We purchased expensive leather sofa & chaise with accessories, waited and waited. Upon arrival it was not what we wanted, back to IKEA & thought problem was solved, not. They, Sofa employ. & resolutions re-ordered same WRONG item, again. We went back to return and met a REAL customer service person, Katherine (tall,thin with drk. wavey hair), super efficient and very nice. We were so angry, just wanted to return. This lady made up for everything and actualy changed our minds regarding our bad IKEA experience. You have a problem when dealing with Burlington, IKEA, don't waste your time, ask for Katherine and avoid all the stupidity and running around. Our only other question beyond everything else is, why is this person not manageing the dept.???
- Approximate cost of services:
- $5,600.00
- What could this company do to improve their services?
- Not give customers the run a round! fix the problem the first time and admit it if they don't have the answer. Hire more employees such as Katherine, who can offer competence and proactive representation and are not afraid to deal with their customer.
- Any advice to offer fellow homeowners facing a similar project?
- As we said, had we the opportunity to deal with Katherine or another person equally as competent, we would not have had a problem to deal with in the first place! However, as good as our outcome in the end (thanks Katherine, for your much appreciated assistance!), we will never again make a large & expensive purchase fr. IKEA.