This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
System performance review and new thermostat installation
This entry did not meet HomeStars review criteria.
Furnece G71MPP and Air Conditioner 14ACX
Let us begin by saying that Berta was picky from the beginning, complaining about things beyond our control, like the financing rules in Canada and such.
But when Berta called us after the installation, complaining about the noise coming from her basement, we took it very seriously and sent the installer back to her house. What have appeared to cause the problem was the DirectEnergy PeakSaver thermostat, and not the products we have installed.
The installer explained it to Berta, advising her to call DirectEnergy. She then proceeded to call our office again, after which we immediately sent another technician, as well as our service manager, Alex, who all have confirmed the thermostat problem.
To further assure Berta, the Lennox territory manager also called her, and explained the issue to her.
We did everything we could to resolve Berta's issue, but unfortunately the problem was beyond our control, and was in no way caused by the installation or the products installed.
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