Didn't perform services paid for
DO NOT USE THEM! I pre-paid for a service with 6 treatments, they came out 5 times and when I called to ask when and why they haven't come out yet, I'm told it's because I didn't call them to ask...for a service I paid for, have an invoice for and keep getting emails saying that 'we're behind on completing treatments but should have complete for mid-November'. So I am out the funds for a service I never received and told it's my fault. Decades of lawncare service usage and this has never been a thing. Yet they want me to auto-renew now for next year? Cancelled my service and reporting to the BBB.
- Approximate cost of services:
- $300.00
- Company Response
We are extremely sorry for your less than satisfactory experience with Hometurf, Gerry. This behaviour from our customer care is unacceptable and we hope you accept our sincerest apologies. Please feel free to send us an email to feedback@hometurf.ca to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.