The Armstrong tiles we ordered was not a stock colour, therefore we were required to place a custom order for the colour we had chosen. 2-weeks go by and we go in to pick up the 4 boxes of tiles. When we open our box we find that they sent us boxes of the wrong colour. We go back to return them, to get the appropriate colour and the CUSTOMER SERVICE desk(which they seriously need to improve on) would not allow for us to return "special orders".
We couldn't believe that they made an error and wouldn't let us return the tiles. Apparently, we had written on our order form the tile colour number (ex. 12345) and we did in fact receive tile number 12345 - BUT if you look on the wall where the tiles were hanging for us to place the order, they must've put the wrong tile number sticker on the tile colour we wanted so we received the proper colour for the tile number 12345, but not the actual colour we wanted.
It was a nightmare, we tried to explain that to CUSTOMER SERVICE and they would just stand by their policy of no returns on SPECIAL ORDERS. I spoke with the Flooring Dept. guy and showed him how the order number is not the correct number on the tiles we wanted to receive. All he did was say, "hmmm ... that's not labeled properly".
We stood in CUSTOMER SERVICE (they seem like very miserable people there too) for over 30 minutes arguing this point and the many times we asked for the manager, none would come out! Finally Customer Service received a call to just let us return our tiles ... HOW HARD WAS THAT!!!
I hated that experience!
- Approximate cost of services:
- $500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?