I didn't have a clue how to install flooring - Knew absolutely nothing about how to measure floor space, what thickness I wanted, the right underlay, etc. I did some basic measurements and went to the Home Depot on Terminal ave. After seeing some really attractive mahogany coloured laminate on sale for a great price, the staff helped me understand how to properly measure the floor spaces and gave me advice on which underlay was best for dampening sound. Each day I talked to someone new and every time each of their employees were more than happy to impart all their knowledge. They all enjoyed what they were doing and it showed. I felt well taken care of, and now I feel confident that I could install my own flooring again if and when I need to.