Looks great but lots of problems
We bought a new front door. It looks great but has had quite a few issues.
We have never been happy with the lock, it is very temperamental.
The door handle broke on the second day we had the door - they fixed it in about a week.
Now the seal is broken at the bottom of the door, when it is less than a year old. We wonder if the frame is too tight? Cold air is leaking in. They want us to pay $95+tax to have a service guy come and look at the door seal. I would find this reasonable if the door was maybe 2 or more years old. I understand that the seal is wear and tear but again, after less than a year? So my door will now cost
$5400 + $100 a year in maintenance to have the seal replaced?
I did NOT hang up on the service guy, I explained, heard him out and said "no thank you"
We regret the money we spent on this door ($5400!!!) although it looks good, we should have gone to Home Depot :-(
- Approximate cost of services:
- $5,400.00
- Company Response
It’s unfortunate you chose to react this way instead of appreciating the prompt service we were ready to offer you. With respect to the lock, it was under warranty and as a responsible company we ordered you a new one from California,had it FedEx to us and replaced it at no charge to you. From the pictures you sent, there is clearly no issue with the beautiful door we built for you. The issue you have is a sweep with a torn rubber. As you are fully aware, wear & tear isn’t covered under the warranty. We all like free service, but unfortunately as a company we do have to charge and you were only being charged for the service call. Cost of sweep & labour to colour match and paint weren't included. This is no different than having to replace worn brake pads in a car. Irrespective of how much we pay for our cars brake pads replacement aren’t free. We tried to help out but instead you chose to hang up on our service rep. The rating of 2 out of 10 is rather spiteful considering the service we offered. We wish you well on your future projects with Home Depot.