Updating and simplifying my review because the scoring system is unfair on this site, being that of 10 stars halve is based on if I would recommend to others. I would give 0 simply because on my new project I decided to go elsewhere.
Simply
Door quality is good , installers were friendly and professional. What was lacking or what I had hoped was that they would be on time. I was waiting on this
project completetion to list my home. Not only this but they failed to inform me as I found out days prior to their estimate deadline that it wasn't ready. What really made me mad was that I had to call them for anyone to bother to let me know! So if I hadn't called I wonder when they would find it suitable to notify me.
After that they gave me two options of a instal , the following week or 3 weeks later. Simply giving me no options essentially, leaving me a unhappy customer.
- Approximate cost of services:
- $8,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Your review really took us by surprise. We have built you a stunning door. The installation went very well and based on your comments you wrote on the installation worksheet you seemed quite happy with the end result. Anyway the 4 to 6 weeks lead time we indicated on your order was an "estimate". Even though it is clearly stated in bold on the order we still try hard to fulfill our orders during that estimated time frame. The RAINY weather we've had lately has been the cause of the 1 week delay which is obviously out of our control. However when we called you to book the installation date we were there on time and on the day we promised. Our contemporary Mastergrain door (made in Canada) is an expensive door and comparing it to offshore made fiberglass doors would be inappropriate.
Congratulations on the sale of your home. The door did transform the look of your home. Surely the new owner will appreciate the quality craftsmanship we offer for many years to come. We have already received couple phone calls from your neighbours enquiring about your beautiful door. We wish you well.