This review is long overdue. After reading the reviews on homestars and getting a few competitive quotes, I contacted Tony. I knew the exact insert and product I was looking for so I was able to get an accurate quote. At our meeting Tony was very professional and I liked some of the recommendations he had.
The installation was delayed due to several of the installers getting the flu which was not a big issue for me, but it would have been nice to be notified earlier rather than me initiating the phone calls.
My biggest problem was with the installers. I was not impressed with them at all. They were trying to make the door fit in the space and their technique involved a lot of kicking and trying to jam the door which resulted in scratches and a dent on the door. The installers complained a lot about how it was supposed to take them a couple hours and instead they had been there most of the day. I showed them the marks they had made and I was told to call the office and they shrugged their shoulders. When I called to complain about this issue, I felt like I was the one who was imposing. Regardless, the service rep. they sent was very good and fixed the problem although I don't think it is unreasonable to expect a new door be exactly what it is - a new door without dents and scratches. While the door looks great, it does not eliminate the problems I had and I expected more in terms of customer service.
- Approximate cost of services:
- $4,200.00