We had three exterior doors installed in November of 2011. In April 2012, when the weather had warmed up, we carried out a detailed examination of the work and found several problems: cracking sealant, bubble holes in sealant and wrong colour of exterior sealant used, despite our specific request for a numbered caulk. (include 3 pictures).
Tony assured us that one of his people would stop by, inspect and make right. Nothing happened. One staff member called and advised us of an upcoming visit but never showed up. In mid-December, we contacted Tony again who promised that “Erin” would call within a week. It has been 5 weeks since that conversation and no one has called or visited us.
Based on our experience so far, we would NOT recommend Home Decor Windows & Doors.
- Approximate cost of services:
- $5,400.00
- What could this company do to improve their services?
- Ensure a thorough follow-up is carried out. Owner delegates function but does not follow-up with staff.
- Any advice to offer fellow homeowners facing a similar project?
- The simplest is to avoid this company.
- Company Response
Unfortunately, the service request was received mid-December and due to the time of year, the service was not attended to as early as this customer would have liked. It would have been more effective if the customer called our office directly, rather than utilize social media for a response. We have never refused to service the issue. The rating of 0 is excessive since this customer received a beautiful door product -it is beyond our control that the caulking has some defects which may be attributed to weather/expansion & contraction, etc. The service call is in our system and this customer has been contacted for follow up.
*Interestingly, after the service was completed, we attempted several times to contact the customer for follow up and we have not yet received a return phone call...