Home Comfort Centre Richmond Hill

This is absolutely the best retailer/showroom for ToTo toilets and other fixtures. We were very happy with our purchase.

We were very impressed with Home Comfort Centre sales staff. With their products, knowledge and professional service. Prices are very competitive too.

You will not find another store like this, it is enjoyable to shop there.

We purchased a water softener. The filled yellow media material is leaking out of the system.

The system costing $3000 is expected to have very warranty and service. When the water softener have a problem, the store gave various prices to fix for the same job.

This store has no customers for this store. When you need a warranty, they will give different prices on the same items that need to be repaired. + that it is a very unorganized company structure.

The system is only costed approximately $1000 but selling for $3000.

In comparison, water softener products or typically selling around $800 ish, deliver out the same performance. same max water hardness, the same amount of salt.etc

with this kind of store, if you have any problems, you can not escalate and the person is making a final decision.

I highly don't suggest go with this store.

If I could, I will give zero stars.

My designer said Home Comfort Centre just like a Chanel shop for a woman!! I had my bathroom partially renovated and I got everything I need from Home Comfort. Staffs are very professional and I am very satisfying with their service and quality of product.

I bought several one-piece toilets from Home Comfort Centre. The salesperson greeted me as soon as I walked into the store. However the salesperson wasn't that knowledgeable about the product but I did my research before going to the store so I already knew what I wanted. The salesperson was friendly and didn't pressure me into buying anything else. Their showroom is large and it has been a pleasant experience to shop there.

Be very careful with this company. You need to check every detail when you buy something from them as there are items that are not included but it doesn't say so on the website. I bought 3 very expensive toilets and they didn't come with installation kits. As I am not a plumber, I thought that would be an obvious thing to include. Their prices looks good on the internet but do not be fooled - it's plus, plus, plus all the way. Seat extra, installation kit extra.

The people in Home Comfort Center were knowledgable on their products, they spent 3 hours to answer all of our questions and did their best to help us to choose a drinking water filter and water softener system to best suit our needs and within our budget. Also, the installers were very professional and offered us extra helps on the installation.