The worst experience possible. Had intermittent heating outages during the cold snap over Christmas. Found them because they list my NTI boiler explicitly on their website.
Andrew came to my house, didn’t seem to know much about the furnace, asked me if I had the manual, didn’t do a thorough inspection first, finally just called the customer support line and made one minor change that was by their own admission unlikely to solve the problem, all of which I could have easily done myself.
With minimal explanation he said the controller board may need replacing (under warranty), then after being around for about 30 mins, he charged me $235 (for doing pretty much nothing) and left.
10 minutes later the heat was off again. I called him, asking him to come back or keep me posted. Instead of calling me back, I just got another appointment email for several days later stating I would have to pay more for him to actually fix the problem. In the meantime I was just supposed to freeze.
When I followed up to ask about further charges and whether they even had the controller board, Tracey was super rude to me, saying $235 isn’t even a lot of money relatively speaking and that they’d “probably” have the part and ultimately, rudely, hung up on me.
I ended up cancelling that appointment and cutting my losses. The person that I found to come instead of them checked the entire furnace for proper functionality, had the replacement controller board and replaced it for almost half the cost.
Will never call again or recommend.