Installation of duct, furnace and A/C
The service provided by High Life was extremely disappointing. We sent a complaint letter to HRAC (Heating, Refrigeration and Air Conditioning Contractors of Canada) in October 2006 against High Life Heating Air Conditioning & Security Inc. for the following reasons:
Problem #1: Delay of Work – We signed the contract with High Life in June 2006 for the installation of duct work, furnace and A/C but the project was not completed until the end of October 2006. The estimated time frame said prior to we signing the contract was 6-8 weeks.
Problem #2: Lack of honesty – we contracted with High Life because of its claim that it does not sub-contract its work out. Only after we paid the down payment then problem begins. High Life claimed that it hired a sub-contracted engineer to conduct the building permit application and the delay was as a result of the sub-contractor which they do not have control over.
Problem #3: Lack of integrity - High Life failed to follow up with its sub-contracted engineer firm regarding the building permit application. High Life continued to act as it was not their responsibility to follow up with the sub-contracted engineer regarding the permit application.
For the complete complain letter please visit: www.xanga.com/SLiang