I also had a VERY bad experience with this store. I was told that my furniture would take 6-8 weeks to come in and it took about 4 or 5 months. I left several messages. I felt the same way in that the sales staff and manager could care less about any complaints and didn't try to resolve or reassure me about anything. After it taking so long to come in they told me that the delivery schedule was booked and it would take even longer. I asked them to incld the delivery charges for the inconvenience and they declined. The store manager Kelly Steele and her staff were incredibly rude and very unhelpful. A friend of mine also found an ottoman he liked at Hausenbarn and when we went in to look at it after I had warned him about the store, he asked if they would give him 50 off if he purchased a 200- leaning bookshelf as well, for a total of 1000-, they declined. We went to Urban Mode, they provided him with an even bigger discount and friendly service for the exact same item. Deboers was even willing to discount. I'm surprised this store is still in business. I highly recommend purchasing your items at a different store. Save yourself the hassle of dealing with these people.