We bought our lovely new maple flooring from Hardwood Floor Center; the sales assistants were friendly, helpful and the price for the materials was excellent. HOWEVER, our experience turned sour after we'd paid for the floor and scheduled the delivery. HFC called the day before they were supposed to deliver and said they couldn't deliver anymore on the day we requested due to a double-booking. Since there was no other convenient day to schedule the delivery before the date we had booked our installer, we had to make two trips right across town in a borrowed SUV to fit the flooring boxes in and bring it home. Our delivery fee was refunded but we didn't get an apology for the inconvenience or any offer of compensation for the time (3hrs) and gas we used to get our flooring home. In summary, good range of products but we felt let down over the delivery.
- Approximate cost of services:
- $1,000.00