Hank's Appliances Inc

I have a Samsung Refrigerator that has stopped cooling. I called an appliance repair professional to come to my home to diagnose the issue. They provided me with a full report stating that it was a faulty compressor. They advised me that Samsung has a 10 year warranty on the compressor and that i should to through Samsung for repair. After providing all the information to Samsung, they created a service ticket with Hank's Appliance Repair. After receiving an email and text from Hank's, it was very difficult for me to get any answers or updates from them. they said they prefer text communications however it was days between their responses. I called their phone numbers an no one would ever answer live. They finally decided to come over a week later with nothing more that a text message 20 mins before they arrived, good thing i was available. When onsite, the technician was only trying to discredit what the previous technician had diagnosed, stating that it was an internal leak however it would cost another $282 just for him to find where the leak is and maybe another $800 - $1000 to fix. Based on all the research i've already done it was clear to me this was just a money grab. Since the compressor is under warranty by Samsung i asked if he would order me the part and i can have it installed on my own. He stated no, and they he would have to install the part and would charge me an additional $450 for labour plus additional cost for other parts needed as well, far more than the part it self cost. Stay away from Hank's Appliances.