I have used Handyman Connection before successfully but my recent experience has made me question whether or not I'll be using Handyman Connection again. I had a small plumbing project that I called Handyman to quote on. They sent Stan - who quoted us "a minimum of two hours". When he arrived the next day the job literally took 4 minutes. When we questioned paying for two hours (plus $35 supplies) when the job took 4 minutes he became belligerent, told us we didn't have to pay if we didn't want to (with incredible tone). When we explained it wasn't that we didn't want to pay, it was the discrepancy in the quote, he very rudely advised that it "costs what it costs" and he had to allow for his travel time. At no time did he say anything about a minimum charge (which I would have understood). Given that he could live anywhere in the lower mainland, I don't feel I should be expected to pay for his travel time. He also asked me how much my reno was worth which I found to be a very personal question that was none of his business. When I complained to Handyman Connection they offered to reimburse some of my money which I appreciated. I know that using Handyman means paying more but next time I'll find my own tradesperson (this guys wasn't even an actual licensed plumber - which I knew ahead of time but that made it even harder to justify $180 for a 4 minute job). Estimating is a skill that should be part of the service the tradesperson provides. I'm not interested in a ball park guess that I'm then committed to paying.
- Approximate cost of services:
- $180.00