Right from the beginning, their staff was courteous, knowledgeable and punctual. The initial meeting consisted of a Consult with their Salesperson who was able to provide me with all available options and their associated costs. Once the details of the Install and the wonderful automation where explained at length, I was happy to enlist them as my Home Security System provider. The installation took place on time & on schedule. The Install technician again, ticked all of the boxes one should when in the customer service industry. Since the initial install, I have had numerous questions regarding the operation of the system; as well as, a billing concern. All inquiries were met with resolve in a timely fashion. I am one Happy customer and have passed along a number of Fluent recommendations to friends & family members. Keep up the good work !