Installation of Dycon mini split heat pump this summer at 75 Violet Drive Hamilton.
DISAPPOINTED
Very disappointed with Hamco. Installation was fine but we were expecting to get line set with the installation of our mini split heat pump (Dycon) air conditioner and heat pump. Over $10,000.00 for this installation and no line guard. We live in a three story town house and were not told that line set was not included. We would have gladly paid a little extra for this but were told that someone would get back to us but no follow up was done. This installation looks very industrial with all those exposed lines going up the side of our condo. After several calls to Hamco I am sorry to say that no one got back to us regarding this problem. Totally disappointed as we see several companies on line that include the line set in the price. This is such poor service for such a well known company and it would be nice to have better service after such an expensive purchase.
- Approximate cost of services:
- $10,915.00
- Company Response
Thank you for choosing to deal with Hamco. We value feedback from all our clients. Rachelle upon signing your contact with Hamco it was discussed that the lineset will be run exposed. There was no mention of any lineset cladding and thus it was not priced into the job. It is typically not installed by most companies and is an additional cost. Both you and your husband were present during the entire installation and again this did not come up. We were very surprised that six months after the installation we received this review. The office did contact you after this review and explained the additional costs and what was required to complete the work. Should you wish to complete the work please contact us to discuss further.