17 Vinylbuilt Windows, installed brick-to-brick
From the start I was less than impressed with this team, but Igor's great attention to the sale won me over, to my regret.
The team arrived at my house and barely spoke to me, much less to tell me their plan of action. They proceeded to remove our old windows quickly, and at first I was impressed with their speed.
As the old windows were removed, they began grinding at the brick and framing of the house, without warning me they were doing this. Every surface of my house including high-end electronics and soft surfaces like couches etc. was covered in thick, scratchy brick dust. Although they attempted to clean up the area they were in at the end of the day, there was dust everywhere in the house due to the fact they didn't close doors or tell me to dropsheet my furniture.
I have had brick-to-brick installation before and there was never any issue like this.
Additionally, they used a cross brace of wood to stabilize the windows and level them by drilling into the drywall surrounding the windows. I wouldn't have minded this as a simple hole is easy to patch and fix, however I watched each of them simply rip the cross brace off the wall resulting in massive damage to the drywall, tearing the paper and making huge holes. Igor offered me $150 to fix this, what a joke.
On top of that, the finishing of the frames around the windows on the inside is dreadful. They are not level, filled with staple holes and have minimal attempt to fill the holes in the wood. I could have done a better job, and the only way to fix them will be to tear all of it off and do it properly myself, to all 17 windows.
The net result is that I have beautiful windows that are finished terribly and I would never recommend GTA windows as an installer.
- Approximate cost of services:
- $15,000.00
- What could this company do to improve their services?
- Hire at least one person per crew that is service-oriented and talks to the homeowner before beginning messy tasks.
- Any advice to offer fellow homeowners facing a similar project?
- Do not use this company if you are going with brick-to-brick installation.