Our story is very similar to Tom's, there is not one room in our house that did not have issues. Kitchen, which was upgraded almost $20K was strached and their "fix-up" was with a black marker on BROWN cabinets. The marker is shiny and does not blend in. We had a hard time having them repalace the doors and even the ones replaced, did not match in shade so, we gave up and now have sratches. One items that has been a major issue for us is the metal decorative piece outside the window which is loose and bangs everytime it's a bit windy and thus, we cannot sleep in our room. For a year, i've been trying to get them to fix this - simple- replace or screw it in, and nothing, no response even after the lawyer got involved. Homeowners should know that they will not get any post purchase service. Go with anothe builder, even Mattamy is better as they at least try and resolve your issues
- Approximate cost of services:
- $500,000.00