Good Ol Boys Countrywide Moving

Our household was loaded in Kitchener on Mar. 22 with a 7-21 business day delivery window. The movers were an hour and a half later than promised on the day of loading. Our household arrived at our new home on April 24th at about 4:30 PM. You can do the math on whether or not it was within the promised window. Two gentlemen arrived to unload (they were great!), but trying to unload an entire 3 bedroom house after 5pm is nothing short of ridiculous! Our 65" TV was smashed! It was packed in a TV box with foam padded corners and an abundance of extra protection around the TV. Our aluminum patio table was also irreparably broken and our outdoor fireplace cover was torn when it arrived at our new place. Our light grey couch was stained with grease and we're missing an aluminum step-ladder. Upon informing the moving company of our damages, we were offered $150.00 to settle.
Throughout the MONTH it took to get our belongings, we reached out several times to Jesse *****, and were treated like children. He was incredibly non-responsive and made us feel like we were unreasonable for asking for updates on where our stuff was or when we could expect to see it. I would NEVER use this company again nor would I recommend it to anyone else!!

Alex, jerome, and Devante were friendly and clearly knew what they were doing and did it well
Thank you guys so much for moving us safely. Moved from East Gwillimbury to Waterloo and price was better than expected

These guys moved my whole three bedroom house all in one day and I thought it would have took longer. They made me and my family feels so comfortable in our new home when everything was put back together and exactly where it belonged. Thank God that I had these guys today or else I may not have had such a great experience with my move. Thanks Darian and Fulla and Jerome!!!!

This company had a friendly staff. They provided prompt service. The payment due under estimated.

Very satisfied. Mobers were Alex and Darjan. Professional all the way. Courteous and very quick workers. An asset to the company.

We have used Good Ole Boys to move twice and both times we had excellent service. The guys were friendly, efficient and professional. The second move was during Covid and at no time was there a feeling of being unsafe. We have also recommended the company to a friend who also had a great experience.

We moved out of a 3 bedroom fully stacked home and to be honest we weren't quite as prepared as we had initially planned on being...
With that being said, these guys handled everything, from taking everything apart and putting it together, to individually wrapping each item including delicate vases and pictures. Lum, Alex, and Devante were an outstanding group of guys and I would recommend these guys highly

- Not covid compliant
- refused to wear masks
- did not have masks to use
- removed masks given to them
- did not wash hands
- did not socially distance
- 3 hours late
- cause major difficulties with closing due to lateness
- not enough floor runners to protect flooring
- manager said they had a member of the team who had covid causing lateness
- mechanical difficulties

I used Good Ol Boys for my move from Hamilton to Port Rowan, Ontario in June/2020 and they were very efficient and careful with all my belongings. They were also very friendly. The price was also very reasonable and the booking through Jesse was easy and quick. I would highly recommend this company.

On July 5th I spoke over the phone with Jesse of Good Ol Boys Moving and Storage about my upcoming move from Brantford ON to Bonnyville AB. We verbally established a pick up window of July 8, 9, 10 and a drop off window of July 16, 17, 18. He sent the contract via email and before sending the $650 deposit, I questioned the written drop off window of 6-21 days. Jesse responded that he wouldn't need that much time to get my things to AB that 10 days would be plenty. I believed him. The contract did NOT say anything about final payment. The trouble began with pick up. They didn't come until the last day of the three day window at 7pm with only two loaders after phoning and saying they would arrive in the morning. I started to feel very nervous and contacted Jesse by phone. He immediately launched into a victim/ignorance song and dance. Nothing I was suggesting had ever been said to me and I should read my contract. He accused me of being rude and aggressive, while refusing to answer any of my questions and eventually hung up on me. Jesse doesn't answer his phone or the emails from me from here on out.
On July 19 I received a call from Nina of MacArthur Relocation Services, her and her husband Chris had been contracted to do the load. She anticipated they would deliver in the next couple days and she would call again. I had no idea my load would be subcontracted but at least someone was addressing me now. 6 days passed with no word from Nina. I texted her once and left a voicemail but no response. On July 25 I received a text from Nina saying they would deliver on Friday July 28. Nobody showed up that day. At midnight on July 28 I received another text from Nina saying %100 we will deliver tomorrow morning July 29 at 10:30am. Again, no show, no call. At 2:30pm on July 29 my husband answered a call from Chris of Macarthur Relocation Services. Chris said he was now in town but they had a fuel line leak and hoped to deliver today but we’re not sure when. At 4:45pm on the same day we are at the grocery store and miss a frantic message from Nina that the truck is WAITING outside our front door and they NEED to make delivery. We are home within 5 minutes and meet Chris out front with his truck. Chris is alone, no sign of movers, the back door of the truck is closed. He says Nina has sent an invoice and we need to pay cash upfront to get our things off the truck. The invoice was delivered to my inbox 1/2 an hour before he arrived. The weight is way over what I expected putting the price at $1000 more than anticipated. I ask Chris to provide proof of weight. I ask to see my things. Chris refuses both. There is no way we are giving cash to this stranger and my husband and I send him on his way with promises to contact the police. After Chris left an officer pulled up out front. She explained that Chris called her, she's heard his side and would like to hear mine. I tell her and note as well that the 21 day contract expires tomorrow. She explains that this is a civil contract issue and the only thing she can do is try to keep the peace and help us come to an arrangement. She explains that the movers have all the power in regards to my things and if they decide to drive away, she can't do anything about it. I become very eager to make a deal as I want my stuff and I want this ordeal OVER. The officer observed and recorded everything. She also attempted to mediate an agreement between us. This brought Chris back to the house and with the officer present I agreed to etransfer the funds. I showed Chris on my iPad that I was going through with the transfer and all of a sudden, he decides he's not dealing with me anymore, yells something about me harassing him at the police officer and gets in the truck and drives away. We never saw the inside of that truck. I did NOT get my belongings. Good ol Boys and Jesse refuse to help. Macarthur Relocation Services is holding my belongings. They insist I pay their full bill without proof of weight or condition of my belongings via etransfer. I must trust that then they will release the location of my belongings to be picked up and delivered at my own additional expense.