Concrete Repairs arolund pool deck
I called GibSan twice to discuss the concrete cracking around my pool (they installed it years ago). I spoke to the owner of the company (an older gentleman) who was down right rude to me on the phone and wanted to charge me $350.00 to come out and see what the problem is. I hung up wondering how this company is still in business. I had to discuss another issue with them, this is a year later and again, had to do with the concrete, and a different person called me back. He basically told me I should be calling another company. I will NEVER set foot into that place again.
- Approximate cost of services:
- $350.00
- Company Response
We have never worked for this individual. Please see below for chronological order of events in respect to this posting.
The vinyl swimming pool was built approximately 25 years ago. Our client sold his house in 2012 to this homeowner. We have never worked for this individual and they are nto and never have been a client of ours. When the house was sold, as a goodwill act, we arranged for the new homeowner to have pool operating instructing. This was done to explain the pool operation as well as to introduce our company. This person quickly stated they hired other service company and that was the end of the conversation. We have never worked for this homeowner.
We received a request to have someone come out to look at this pool. We explained that we do not repair patterned concrete decking. However, she insisted we come out regardless to look at her decking. Ed Gibbs personally called her back to discuss the situation. She started the conversation saying we build the pool for her. Once we had the address, she was advised that it was not built for her. She then stated that the previous owner was not happy with Gib-San and didn’t buy their next pool from us. In addition the previous owner is her cousin. I explained the previous owners are friends of mine and not her cousin. In addition, the previous owners have since purchased a house with a pool and we maintain it ongoing and they are great long-term clients. Mr. Gibbs apologized for our sales associate not making the appointment, however we do not do patterned concrete and the company that originally performed the work has since gone out of business. We suggested she search for a patterned concrete deck person. Gib-San is a 50 year old business that has built thousands of swimming pool projects, presently services, maintains and retails to over 6700 clients, maintains 4 levels of ISO, has been named 2nd out of the Top 50 Builder in North America and employee over 150 men and women. Gib-San is an excellent corporate citizen always. Most importantly Gib-San is respectful, professional, gives back to community annually. This review is simply not accurate or representative of reality.