Gib San pools requires credit card information before their services. I asked for a Spring Pool Opening at an agreed cost of $379. The service was done poorly and they billed my credit card for over $1000 and are not returning my calls or providing the refund required. I had to use another company to open the pool as their work was so bad. These guys can't be trusted.
- Approximate cost of services:
- $1,100.00
- Company Response
You reversed your visa even after we send out a partial credit. WE did respond to you and issued a credit. We have spoken to you on June, 19, 26, 27,30, July 3, and 11th. In addition, you signed a contracted. You have spoken to our client care people prior to the opening many times as well. You were aware there would be additional costs. We did close the pool for the previous owner. We did not do the solar winterizing. You did not give us an opportunity to even look at the broken pipes. You needed many parts as the pool is old. In addition, there was 17 bags of leaves removed from your pool. It was a very bad winter and part of the cover had fallen in. That we cannot be held responsible for. I have NEVER received a call from you. I would be happy to speak to you and to come to a reasonable conclusion.