We purchased their Laminate Panga Pange on Septemeber 28th 2008, as of today October 24th the product still has not arrived (it was suposed to be in the following week)and there is no confirmation of when it will arrive. We were advised several times that it would be in during the following week but it wasn't until yesterday that a salesman finally advised us that there is no stock on this item. I have spoken to their head office who admitted that thier shipping was responisble for providing incorrect information to the Newmarket location but offered no compensation and was not able to confirm 100% when the product will be in. Basically they advised they have no control over the stock of the product they sell and will not guarantee the products to even be available after you have purchased them. Salesman at store will not take responsibilty for another persons sales so good luck getting any service at all. We will be asking for a full refund. Giant Carpet offers no customer service do not buy your flooring there.
- Approximate cost of services:
- $1,200.00