I purchased carpet for my upstairs and stairs. When I was sold this product I was told it was "pet friendly" and "stain resistant." Since purchasing this product I have noticed that all marks on the carpet stain and cannot be removed regardless of what spills. Stains cannot be removed with stain remover and cleaned up immediately. The carpet also pulls with my dogs claws. I paid for new plastic pieces to be installed at the bathrooms and they weren't at the time of installation. It took multiple calls/weeks and multiple no show on installers behalf with no calls to advise they wouldn't be attending to get these installed. I have a seam in my bedroom that is separating and fraying - after multiple calls daily for 2 weeks to the business not returned by the owner I was finally able to get the owner to attend and tried to fix the problem. He advised that if the problem continued they would have no problem coming to replace the carpet. After attending the store the owner then advised it must be my vacuum causing this issue even though it is not happening in any other rooms. He said he would set something up next week. It has been a couple of weeks now with no further contact from the business and the owner has not returned any of my messages and my issue has not been resolved. I am very disappointed with the service I have received.
- Approximate cost of services:
- $2,400.00