George Kent Home Improvements Ltd

Wrong style railings delivered and installed. We accepted though not what ordered. Window ordered and promises to have installer measure never came when promised. Left the house for one hour and called the office again to ask when he would come and they said that he had been and measured during the hour we were out. He would have had to climb a six foot high locked gate to get into back yard to measure.No marks in soil indicating anyone had used ladders. Measurement should be from inside because of flashing on old window would make it impossible to measure correctly between walls. When window arrived it was too small and was packed out to fit and hidden behind flashing. They claimed that was the way to install windows. Have had other windows installed but not like that. Complaints did not help. Checked with other companies and none used the same method. The latches on the windows were too tight. Adjusted them myself. Quarter round installed to hide gap prohibited us from reinstalling venetian blinds. A screw was set in the sill of the each of new windows and the heads protruded, one three-sixteenth of an inch, the other an eight of an inch. Still don't know why they were stuck in there except he feared the improperly installed window would fall out. No other new windows were installed so badly. Purchased two new fold down window winders at $25.00 and saw the same things in Rona for $12.00 a week later.
The storm door has screws which had missed the wood behind and second screw looking ugly were installed. The bell push button was not installed tightly. Screw not secured properly.
All complaints were dismissed and the female secretary claimed that Mr. Kent insisted that windows be installed the way the did. Frankly, I thought it was a cover up and I suspect Mr. Kent himself had not idea of the poor workmanship his company performed. I was never able to talk to him personally as he was "never in."
The only person I was happy with was the saleman and there is no doubt in my mind that the measurements for the window were the salesman's measurements for pricing. I am perfectly happy with windows installed by another company Dundas Windows and Doors on the Queensway. A far better company to deal with.