George Kent Home Improvements Ltd

I was searching "Homestars" for a good plumber & thought I'd also write a review for another company who did work for us last year; George Kent. I was shocked to see this companies rating to be so very low! George Kent first worked on my parents home back in 1974, since then my parents had George Kent another 5 times, now there house is completed. When my wife & I needed to start thinking about our home after the baby arrived, my Mum insisted we call George Kent because of the great success they had with this company, 5 times!(she too has heard all the nightmare stories about home improvement companies & insisted we go with what has been proven & has stood the test of time) My dad insisted I deal with George Kent because of the great job he did on my parents home AND because Mr.Kent is a WW2 war Vet as is my dad. My parents salesman was no longer with GKHI, he had retired from there just the year before, but only after 37 years working for GKHI.
Our salesman was Glen Munroe, a very polite & informed man who didnt rush us or pressure us into signing a contract, but instead he invited us into his showroom to see more sample windows; Bay VS Bow. It was during our visit to the showroom that we first meet Mr.Kent in person, On a saturday! With respect I say Mr.Kent is not a young man but his attitude is young, humourous & pleasing. We ended up signing a contract with Mr.Munroe for just under $19,000.00
We had 2 crews at our home, Lonny, the window installer & his 2 helpers as well as the siding gentleman who didn't actually talk much but did a beautiful job on our home & did seem to be a nice man.
Both my wife & I have been so very happy & completely satisfied with GKHI that we have since referred him to 3 of our closest friends as well as referring him to one of my co-worlkers & one of my wifes co-workers & my wifes sister. Everybody we've referred them too has thanked us for it, for they too had a very successful transaction with the company.My sister in-laws job did take a bit longer to start then she was first told, however when she called to check on he job status she was explained to how the rainy weather had placed all the companies installs behind by a week or so. Something she understood & was fine with. Her job took 8 weeks from contract time to start & another 4 days to complete.I will quote her words; "I wasnt very happy when I was told it was going to take longer to start, but now I see the work Ive deen waiting for was well worth the wait" end quote.

2 months after we had the windows installed, one of the bathroom windows stopped locking with ease, it would still lock but only if you really pressured it to lock, something my wife cant do because she's too short to reach the lock & apply that kind of pressure. My wife called Kent & spoke with a lady named Maria, Maria was very helpful & seemed to sincerely care about our situation, despite it being a rather small issue. However 4 days later, lonny showed up & adjusted the lock which now works perfectly,,, again.
It is only after having first hand knowledge of George Kent starting back in 1974 that I feel so confident in referring his company & so very SHOCKED to read his homestars rating & I felt compelled, even "obligated" to contribute my 2 cents. Furthermore, Ive also seen another window company, (I will NOT name for I didnt personally deal with that company)and it was rated HIGHER then George Kent, yet I personally know of 2 pewople that have dealt with that other company & both were very unsatisfied & one even took the other company to court & won a full decission against them. So Im left asking myself' How could that other company rate so very high when George Kent rated so very low. SOMETHINGS WRONG IN DENMARK!
I'm left seriously wondering if I can trust what Plumber this site rates as the best???
Sincerely,
Mr. & Mrs. M. Away.