Gem Windows and Doors

This is the third time we've purchased from Gem Windows and Doors. The customer service is great and the installers are professional, do a great job and leave the premises clean. A few years ago, our tenant accidentally damaged one of the windows. It was late on a weekend night with a storm pending. I placed a frantic call to Gem, not really expecting to hear back until Monday. Low and behold, Gem's owner and employee arrived at our home late that night and saved the day. Our heroes! Thanks Gem - you are the best!

We had a storm door and two bedroom windows installed. Phil, the gentleman who quoted was very down to earth, friendly and gave me a competitive quote the same day. We visited their show room and another salesman closed the sale - very professional and friendly. The installers were fast and efficient but they didn't introduce themselves. The work was completed except they left fingerprints and sticker glue all over the windows and door and did a sloppy caulking job on the door and lock hole. So overall they did okay but failed in the taking pride in the service they installed.

The guys at Gem from Phil the salesman to Frank and Joe the installers were a pleasure to deal with and did a great job. Frank and Joe were always on time and took the time to explain everything.

From the advice at the store through to the installation, the service and attention to detail was excellent. They did a great job cleaning up afterwards as well. Our windows have never looked better.

We replaced 15 windows from brick to brick. We got a great price for high quality windows. Quick and efficient installation. Very friendly staff. The windows look fantastic. You should use Gem.

At The queensway store, my wife and I were greeted with friendly, helpful faces. A large show room filled with great examples and ideas. We quickly choose are first new window (2 others ordered shortly there after) A small window for a bathroom, with mini blinds inside the glass. Verbally told appx. 4 to 5 weeks. Paid in full for the window and sat back and waited. The window was a couple weeks over due. The main concern regarding this window was the messy gobs of silicone filling a gap atleast 6mm wide. (between the glass and its frame) When I expressed my concern regarding the silicone, I was told it happened because I was in such a hurry for the window. They did offer to come and re-caulk but I felt I could do that better myself. 5 months of mentioning this problem (while expressing my concerns re other two window orders) Spiro finally admitted that the glass was wrong (to thin for that frame) So they came and removed my window and jimmy stood in my brand new 1000.00 tub wearing his boots. I was told it was a 24 hour service but I should expect it to take several days. After 5 weeks my wife went to inquire about the window. She was told it just got finished today, and they had just called me. (they did not) Jimmy told my wife he would call tomorrow to schedule installation. (as soon as the next day) No call. Two weeks went by, and I drove to their store at 5:15 pm. I had a piece of paper in my hand, with my three contact #s on it. I only wanted to hand it to Spiro (the owner) and ask that he PLEASE call me and let me know where my window is. He ushered me out of his office, and I was told its 5:15pm what do I expect at this time of day. I used a few choice words, and left. Two business days have passed and still no call. Just tired of being misled, smug smiles, denials, delays, and never any follow up. My second window was also late, (no concern for me cause I ordered well before I needed it) My third window, I called 5 weeks after I ordered it to follow up on my order, after appx. a week I was told it had not been ordered. Some how their manufacturer did not receive it. Again another delay but not their problem. I have a 90 year old home that needs multiple windows, I can guarntee that they will not see a single order from me, I can and will pay double else where if need be.

We recently bought a house in Roncesvalles and needed to replace the windows. GEM was very professional and timely from the initial quote all the way through the install. We even had to special order a large steel framed window with tilt/turn capability for our front room. The install was just completed and the windows look great. The install team cleaned up all the mess and laid down carpets wherever they walked. Super Job!

I purchased a patio door and bathroom window. My sales person (Phil) was very helpful and gave us good advice. I didn't feel like I was being "up-sold" something I didn't need. They cancelled my installation with 2 days notice, which was kind of unfortunate (I had booked time off work). But these things happen. They said they'd call me back to re-schedule, and never did; when I called, they told me to call back another day. I wasn't very pleased with this customer service. My installation is now re-scheduled.

We first dealt with GEM when our bathroom renovator used them to install a new bathroom window in our home. We then went to their showroom and spoke to Spiros regarding a patio door installation. Spiros walked us through our options and came to look at the house so that he could accurately address our needs and provide us with a firm quote. My concern was that we needed to cut the window opening to now accommodate a door.  Quality, customer service and cost are very important but none will matter if you don't have a qualified installer. Joe is that guy. He came to my house (on time) laid down tarps  and worked mainly from the outside. He was courteous, respectful, accommodating but most importantly a master at his job. We are extremely pleases with our new door and the fabulous job that Joe did to install it to perfection. Thank you GEM for a great experience!

Very good, personable and businesslike customer service by Seymour Zaks. Good quality product and competitive price. Very efficient installation by friendly, careful crew. Minor flaw: delivery promised in 8 weeks but took 10 weeks.