Gem Windows and Doors

Windows & Doors Installation & Service
Toronto ON M8Z 1V1
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86%

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Reviews for Gem Windows and Doors

Average customer rating:
8.7 10 (422 reviews)

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jillnjohnston in Toronto
jillnjohnston in Toronto
2 reviews Prince Edward, ON
10/10

Windows and Doors

We replaced all of our windows and doors during a major house renovation over the last year. We bought all products through Gem, and specifically worked with Tas Merchant. We were extremely pleased with the outcome and the overall price was very competitive. There were no errors or issues with the exception of a couple of missing clip covers on our beautiful stacking doors. The quality of the windows and mechanisms are excellent. My builder installed them and commented very positively on the quality of both windows and doors. I would definitely recommend Gem and Tas to anyone in the market for their products.

Approximate cost of services:
$55,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you, Jill. Tas and the GEM team are proud to hear about your experience and appreciate you taking the time to share it with us!

peterlawson92
peterlawson92
0 reviews Toronto, ON
10/10

door window replacement

Good afternoon Spiros,
Thanks to Jim, your Service Manager, who provided first rate service in getting our broken door window replaced so quickly.
Also thanks to Joe and Mike, Gem Windows efficient installers, who did a great job.

It is a pleasure dealing with Gem Windows and Doors staff who are honest and reliable.
Thanks. Regards, Peter Lawson

Approximate cost of services:
$1,200.00
1 of 1 people found this review helpful.
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Company Response

Thank you for the kind words Peter!

Private User
Private User
Private User reviews Toronto, ON
10/10

front door

Our front door lock failed and I called Gem who installed

the front door years ago. Jim the owner within a few hours had a replacement lock for me at no charge given my long customer standing with them. I was impressed. Thanks Jim.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

We are very happy that we could help. Thank you for the kind words.

Team GEM

Mary in Toronto
Mary in Toronto
5 reviews Toronto, ON
10/10

Windows Installation

We are extremely happy with the window replacement and service from GEM Windows & Doors. Seymour was very helpful and knowledgeable about the window features. Joe and his team did a great job.

The windows look beautiful. They are very high quality, have the best workmanship and the price is very reasonable. We are very lucky to have found the best company for our window replacement.

We will be using them again and would highly recommend GEM to our friends and family.

Mary

Approximate cost of services:
$8,000.00
1 of 1 people found this review helpful.
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Company Response

Mary,
Thank you so much for the review. We are vary proud of our team, from sales to installation. We hope you enjoy your GEM products and we will be here when you are ready for more.

Team GEM

Raz
Raz
2 reviews Richmond Hill, ON
10/10

Fantastic experience with Gem Windows and Doors

Vito, Ziggy and Gem Windows and Doors were very pleasant to work with. I really enjoyed the honest approach taken by all members within the company and the expertise that was clearly shown.

Approximate cost of services:
$25,000.00
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Company Response

Thank you for this great review, we are very proud of our team.

Private User
Private User
Private User reviews Dutton, ON
10/10

Great Service

Highly satisfied with the great driveway job done by GEM Construction. Their attention to detail and professionalism was a breath of fresh air. Would highly recommend them to others.

Approximate cost of services:
$0.00
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Company Response

Thank you so much for taking the time to leave the review.

Team GEM

scoutlogistics2020
scoutlogistics2020
0 reviews Toronto, ON
10/10

Basement Renovation

We finally renovated our basement into an apartment for my daughter but new windows were needed. Gem Windows did an awesome job, the cost was reasonable, the installer was quick and efficient and he windows look amazing. we are so happy with them.

Approximate cost of services:
$2,200.00
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Company Response

We truly appreciate how happy you are with our work! Its always our pleasure to give the absolute best service to our customers! We really love how the windows look and we can't wait to work with you again in the future. Thank you for the kind words!

Private User
Private User
0 reviews Toronto, ON
10/10

Windows and Doors

We worked with GEM Windows and Doors for all our windows and doors for our new build. I have nothing but positive feedback throughout the entire interaction. From working with us in choosing the right products, working within our budget and timely updates, the service we received was incredible. I highly recommend reaching out to Vito and the GEM team if you're in the market for windows and doors.

Approximate cost of services:
$35,000.00
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Company Response

Thank you so much for the kind words it was our pleasure providing you with the full Gem experience and our team was thrilled to take part in your new build! We were super excited to get the chance to work on this amazing project on your new build and it turned out beautifully! We can't wait to work further with you and are so happy you loved our work!!!

Esther
Esther
12 reviews Toronto, ON
10/10

Excellent Service!

I am so impressed with the customer service.

Our 20 year old screen door was not closing properly. We thought a new door handle was needed. I was connected to Jim (who has helped me in the past) and, after asking a number of questions to get a better understanding of the problem, he told me how to fix it, eliminating the need and cost of a service call.

You don't get that kind of stellar service anymore. THANK YOU, Jim!

Approximate cost of services:
$0.00
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Company Response

We truly appreciate these amazing words of positivity Esther! Jim along with the rest of our hardworking and trusted GEM team would like to say THANK YOU! WE will always strive to give the absolute best customer service no matter how big or small of an issue you may have and we will continue to do so whenever you need our help!

Maria
Maria
0 reviews Toronto, ON
10/10

Parts for sliding doors

Very pleasant experience with Jimmy and the lady at the service desk. They provided a replacement part (the wheels for the sliding doors) on the spot..no ordering or waiting. They had a record of our purchase and installation from 20 + years ago.
We even met the sales person (Seymours - sp) who sold us the doors.
It was a pleasure to deal with the staff and they provided excellent advice on proper lubrication of the wheels
Thank youMaria and Stan

Approximate cost of services:
$5,000.00
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Company Response

Thank you very much for the kind words and we were very happy to assist you. The GEM Windows & Doors family will always provide the very best experience to all of our customers. We are so glad you had a great experience with our team and we will continue to help and work with you again!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gem Windows and Doors

Gem Windows and Doors is Toronto's oldest and most trusted window and door retailer, serving South Western Ontario for over 60 years! Our showroom is designed to offer our customers choices from a wide range of window and door products. We specialize in custom window design and fabrication. We source ...
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