Replacement of basement widows
The 5 window frames including the windows were replaced. The replacements were as ordered and the work was done quickly and neatly. The exterior caulking was nicely done and suggestions were offered by the installer to protect the windows from the effects of weather (rain and snow). The interior finishing was not done. No moulding or covering of the Styrofoam around the outside perimeter was applied thus leaving an unfinished appearance. I was advised that this was my responsibility. I think that this experience is similar to buying a car, but when its delivered you find that there are no tires- you need to supply you own or its like buying bread at a bakery, having it sliced and having to provide your own bag to take it home. Is this standard procedure at Gem Windows and doors. I have had windows and frames replaced before and the interior gaps were covered. Is this an omission or has it become policyÉ
- Approximate cost of services:
- $3,000.00
- Company Response
Zak is absolutely correct that he is missing interior trim that he is entitled to have. This was an oversight by the installer as not all windows have trim by GEM. It is unfortunate that we only found out through this posting. As far as we can tell, Zak made no effort to contact his sales rep, who was horrified to find out that the job was not completed. The installer has already been contacted and will be going back to finish this job. We're glad that Zak appreciated the high quality of the work done and hope that he modifies his post after this oversight is corrected and says that everything done is of high quality!