Gem Windows and Doors

10 years ago I hired Gem Windows to install two of their beautiful and reasonably priced windows. This year during a basement underpinning, the contractor destroyed the cladding of one. I asked Jim Christopoulos to replace the cladding and was told that they would do so- promptly and without charge! Jim came out to ascertain a colour match and true to his word, two helpful workers arrived within a couple of weeks to do an excellent job-complete with fastidious caulking. As a DIYer and someone who has dealt with many contractors, I can only say that their service and work ethic is exemplary. Next year they will be replacing the windows in my new house because they've earned my trust. completely. Thanks Gem