Problem: water leak. I called GasFix on Thurs afternoon and a technician (Dwayne) arr. 0830 Fri. as scheduled. After inspection/diagnosis (leak was from badly corroded heat exchanger which in turn had damaged the firebrick and burners) it was agreed to replace the heater. Dwayne called his office to check availability of stock and schedule for installation and proceeded to prepare an estimate. In the meantime I checked pricing and reviews on line. The GasFix price for the new heater was the best price. CharlesW+BryanF arr. at 1030 same day to install the new heater and the unit was operational by 1230. All 3 technicians did the important things very well, but the small things made all of the difference. For example, they built a small barrier behind the heater to prevent my neighbours soil from spilling under the fence into our yard, and possibly under the heater, and even painted the rusty gas supply line from ground up. One of the techs. actually wrote the model no., serial no., and the date of installation on the manual, which is something I usually (have to) do myself. All work was completed with improvements to ensure the whole installation was brought up to code.
Awesome service; great price; 1st class technicians. HIGHLY RECOMMENDED.
- Approximate cost of services:
- $540.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for your review, Richard! We appreciate your feedback and comments regarding our staff. We make every effort to take care of customers and July 3rd was a great example of that service. Once Dwayne had the diagnosis and knew that the heater could not be repaired due to the leak and condition of the heat exchanger, he was on the phone to the office and within minutes, we had confirmed our stock for the Raypak unit and availability of the install crew, Bryan and Charles. As you have noted, we were able to diagnose, and then replace the old unit with a new one all in a span of four hours. We try our best to provide all our customers with superior service from the office and field staff. We also specialize in the repair and maintenance of gas fireplaces and have staff that can service your furnace or hot water tank. Thank you again for choosing Gas Fix to install your Raypak pool heater! ~ Jason