- Approximate cost of services:
- $450.00
I apologise that the men talked a little rough with you and your boyfriend. Please call me at the office. I'd like to know which team we sent you so this doesn't happen going forward.
Standard insurance covers up to $50,000 total with $100 deductible by the customer if there are any claims and a maximum of $400 per piece of furniture.
Anything not physically packed and unpacked by our staff is uninsurable because we do not know the contents inside the boxes or how it was packed.
Due to the nature of this situation we had offered the customer the maximum of $400 out of pocket for this claim. Not through insurance because the item was packed by the customer and voided the insurance claim policy.
We haven't heard from the customer since the incident but we have agreed to the settlement.
This customer complained that the quote went over the estimated time but failed to mention she did not get the key to her new home and had the men waiting to off load location for hours.
Sorry we don't stop the time while the men are waiting for your keys we don't factor this in the quote which is stated very clearly in the contract.
Thank you for posting your comment. If you need any help in the future. Please don't hesitate to call us!