Francis Movers

Moving & Storage
Toronto ON M1C
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pamjguzzo in Scarborough, Ontario Canada M1H
8/10

Move to Sutton

Moving & Storage review in Toronto

We used this company to move a 3 bedroom home. The movers showed up earlier than promised. The movers worked super hard and moved everything in a little more time than estimated which is no problem since our furniture was super heavy and it was a long drive to the new house.

Approximate cost of services:
$1,200.00
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Company Response

Standard insurance covers up to $50,000 total with $100 deductible by the customer if there are any claims and a maximum of $400 per piece of furniture.
Anything not physically packed and unpacked by our staff is uninsurable because we do not know the contents inside the boxes or how it was packed.
Due to the nature of this situation we had offered the customer the maximum of $400 out of pocket for this claim. Not through insurance because the item was packed by the customer and voided the insurance claim policy.
We haven't heard from the customer since the incident but we have agreed to the settlement.

Previous versions of this review:

pamjguzzo in Scarborough, Ontario Canada M1H
1/10

Mover Beware

Moving & Storage review in Toronto

Please beware of this company. They carry limited insurance. First of all, this was the first time that me and my husband have hired movers and we had no idea that we needed to check out their insurance. We had a brand new Samsung 4K curve TV worth $1800 that we packaged to move in the original packaging. The TV worked perfectly before hand but after we moved and turned it on we could see that it was completely damaged. The movers either hit the box or packed it wrong in the truck and caused the screen to be damaged. We called the owner to let him know that his movers had damaged our TV but we were informed that he could not cover the damage. He claimed that the company would need to physically package the TV for it to be covered and that he could only cover $400 for electronics with a $100 deductible. And now the owner is no where to be found when it comes to paying up!

I hate to complain about this because the movers broker their back working so hard to move our house. Accidents happen and we would have been happy with the move if the owner carried enough insurance and would cover damages. So because of this I have to warn other future customers....
If you are going to use this company, please beware.
1. They don't carry enough insurance
2. They won't pay when they damage items.

Approximate cost of services:
$1,200.00