Clera Windows + Doors

We were in the market for replacement windows and decided on FM Windows after having their sales representative give us a quote. Not only did he take the time to explain their products, he also brought a sample so that we could see the actual product. He worked with us and showed us the options available and gave us the best possible price. The installation team was great and they completed the job on time and cleaned everything up at the end. I wish all the home renovations we have done could have gone this well. I recommend FM to anyone. A great company with great people!

The entire experience from start to finish was informative,helpful and enjoyable. The sales consultant,Bob, was most helpful in his approach. He displayed the knowledge and confidence of a real professional without the pressure displayed by some of his competitors. What impressed us the most was the time Bob took to explain the various benefits of sliders vs casements vs hungs. His expertise helped us choose the windows that best suited our personal requirements. Also, when we went online to investigate F M and saw that they had an A+ rating at the local BBB and 13 years of Consumers Choice Awards we felt confident to proceed. The windows went in beautifully and both the installers Tim and Dave were excellent.Chris Papineau the Installation Manager also overlooked the project to ensure everything went smoothly. Thanks again!

I decided to go with FM because of their professional approach right from the initial meeting. Salesperson, Adam, walked me through all aspects of the project and was very detailed. Moving forward with confidence the install was on time and detail oriented from start to finish. The bay window basically needed to be rebuilt from all the damage below the seat as expected by Adam. The window looks amazing and so does our new patio door. Thanks again, Adam, I will be sure to call you in the future!

I had a sliding door installed in August and I am very happy with the sliding door and the install of it. The door operates very well and it certainly adds to the back of the house and yard. Thanks FM.

Silva Cole

I wanted you to know how much we appreciate the work you and your installers have done in renovating my home.

From the outset your care, interest and advice as to options in planning were invaluable. The preplanning was smooth and eye opening for us and your patient advice is appreciated.

The actual window changes, having been completed in challenging weather conditions, were carried out in a very professional manner by Earl. While I contemplated some mess about the house I was happily surprised with the care taken to protect the interior of my home and the meticulous cleanup both inside and out, especially in the face of a howling snowstorm. Thinking of that I was very impressed with the workmanship, the thought and consideration Earl demonstrated in responding to our questions and his tenacity in that snowstorm.

The result has been a total change of the environment of the house. An unexpected change is the reduction in noise, the outside sounds stay outside. I did anticipate greater indoor comfort but even there I was pleasantly surprised and enjoyed a drop in fuel usage to heat the house. I suppose this reflects the thorough and careful application of insulation during the installation.

The interior finishing touches really added to the professionalism of the job and to our appreciation of the overall work. I was very happy with that aspect.

As you know we did the whole renovation in two stages, windows in December and siding in May and based on our December experience were happy to welcome Earl back in the good weather.

Although some questions were presented about my choice of siding colour, I am glad we looked at the pros & cons, and I am very happy with the whole effect; and would be happy to let you use the house as an example for potential clients.

The use of the R7 insulation and its careful sealing will add additional comfort in the coming winter I am sure.

I have had people stop on the road and comment favourably on the siding and I personally like the rich colour.

So from start to finish you and your staff have treated us well, worked diligently and completed your work in a timely, professional manner at what I thought a very reasonable cost and, as I said before, you would be welcome to have any potential customers in the area drop around.

I would certainly recommend you to them.

Thanks again.

George

Replaced all 13 windows in an older raised bungalow. The pricing wasn't the lowest (or highest), but based on word of mouth, we went with FM. Good decision. They all fit perfectly - no shimming, filling, or covering up with extra trim. I was amazed at how well they fit in the existing openings. Most didn't even have a sliver of light showing anywhere around the frame. A small bead of caulking around the inside was all it took to finish them off.
Speaking of caulking, Cliff was an artist with a caulking gun! And no slouch with the forming brake for the capping either. The whole job was done in a day and a half.
Great job!
The after-sales issue concerned replacement of an obscured-glass bathroom window which was supplied with clear glass in error. Due to lost paperwork and our tendency not to make pests of ourselves, it took close to 5 months to get it replaced. Like I said, it most likely would not have taken so long if we had called earlier and more often to enquire as to the status of the replacement.

For the past two years I have worked with Steve to replace all my windows and front door in my early 1900's home in Kemptville. I can only say that it was a pleasure to do business with Steve and FM Windows. Although I had two different installation crews the quality of workmanship was excellent. John from Columbia was outstanding and went over and beyond to make sure that I was completely happy before he left. The best part however was going over my energy bills for the last 12 months and see such a drastic reduction. Thank you. Betty, Kemptville.

I searched several companies on the internet and FM Industries caught my interest as they are a family owned business since 1978 and actually manufactured and installed their windows. They appeared solid. My Consultant at FM Industries was Chris Larrock and he was phenomenal! He assessed all windows (with me by his side) and pointed out what was wrong with them. I touched the rotting wood too! I have a 2-storey home with 13 windows and a sliding door.I was happy to find that only 3 windows needed replacement. I felt Chris was honest and answered all my questions and concerns. He assured me that all rotten wood (seen and unseen!) would be replaced. He took the time with me and I did not feel rushed. The installation crew was amazing. They were a team. The construction areas and pathways were covered and vacuumed clean afterwards.They arrived 9am and were done in time for supper! I was impressed that Chris visited during the construction. FM Industries service exceeded my expectation. Their personal touch and care made a most enjoyable experience. I will recommend FM Industries (Chris Larrock) to my friends and collegues anytime!