Clera Windows + Doors

Windows & Doors Installation & Service
Vaughan ON L4K 5V5
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HomeStars  >  Windows & Doors Installation & Service in Concord  >  Clera Windows + Doors  >  Great product just a glitch in service
Carol a.
Carol a.
2 reviews Toronto, ON
8/10

Great product just a glitch in service

Windows & Doors Installation & Service review in Toronto

Have installed Clera windows in our entire house gradually so
Had the last 2 large casement windows and some capping done
This past August, it's now mid Oct and the screens are not tight, tried to reach sales person and got very rude person on phone, absolutely rude when I called. No one has contacted
Us as of yet Oct 16th, then on the 18th finally installer came and fixed
Our screens!!' Then the salesman came to apologize about the
Mix up so all is OK and will recommend Clera as the product is
Very good. Thanks Clera Windows for acting on a professional
Manor.

Well well, all of a sudden a day after posting the installer came
Unannounced and fixed our screens!!! He is very polite and
Professional unlike the sales person

Approximate cost of services:
$3,700.00
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Company Response

We love to read happy reviews on the HomeStars site, Carol. Thank you for your valued input!

Previous versions of this review:

Carol a.
Carol a.
2 reviews Toronto, ON
3/10

Very rude customer service but very good product and installers

Windows & Doors Installation & Service review in Toronto

Have installed Clera windows in our entire house gradually so
Had the last 2 large casement windows and some capping done
This past August, it's now mid Oct and the screens are not tight, tried to reach sales person and got very rude person on phone, absolutely rude when I called. No one has contacted
Us as of yet Oct 16. We have always been extremely polite and my
Husband has always given the installers large tips as they do a
Great job. Unfortunately we will never recommend this company
Due to the incompetent and rude customer service. We now have
Two large windows in the family room that we can't leave open!!.

Well well, all of a sudden a day after posting the installer came
Unannounced and fixed our screens!!! He is very polite and
Professional unlike the sales person

Approximate cost of services:
$3,700.00