Clera Windows + Doors

Windows & Doors Installation & Service
Vaughan ON L4K 5V5
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HomeStars  >  Windows & Doors Installation & Service in Concord  >  Clera Windows + Doors  >  3rd floor casement window installation
KStreets from Toronto
KStreets from Toronto
7 reviews Toronto, ON
8/10

3rd floor casement window installation

Clera had previously installed two casement windows in our kitchen and bathroom. Good price, quality and great install. This time (April 25, 2016) the install was problematic. The installer had made the measurements so tight that there was no room for adjustment within the window framing in our 100 year old house. He had to hammer the window into place. The window was more than 3/4" off plumb over a 3 foot height which is very noticeable from the ground level. I have no issue with the sales or price but the installer did not check for plumb and level until it was too late. I checked regularly from the outside but it was not until the windows had been put back into the frames that the problem was obvious.
Clera has confirmed that they will resolve the issue and replace the window with one with enough clearance to be shimmed properly into being plumb and level. That is an exceptional response as I had signed off and paid and figured I would just have to live with an off plumb window.

Approximate cost of services:
$1,300.00
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Company Response

Thank you Kevin. We appreciate your trust in Clera. We take great pleasure in providing our customers with excellent service.

Previous versions of this review:

KStreets from Toronto
KStreets from Toronto
7 reviews Toronto, ON
2/10

3rd floor casement window installation

Clera had previously installed two casement windows in our kitchen and bathroom. Good price, quality and great install. This time (April 25, 2016) the install was problematic. The installer had made the measurements so tight that there was no room for adjustment within the window framing in our 100 year old house. He actually had to hammer the window into place. And now it is off plumb, more than 1/2 " over 3 feet which is very noticeable from the ground level. I have no issue with the sales or price but the installer did not care to check for plumb and level until it was too late. I checked regularly from the outside but it was not until the windows had been put back into the frames that the problem was obvious.

Approximate cost of services:
$1,300.00