Window & Storm Door Replacement
I replaced 9 windows, 3 basement windows and 3 storm doors. Clera's quote was a few thousand dollars less than the other quote. I was impressed by their ratings and their lifetime guarantee. I was told it would take about 8 weeks till installation after signing the contract in early August. Well, they did not show up until the end of October, about 3 weeks longer than scheduled. The installation was completed in one day, so I was happy with that part.
However, during the winter I found that the screens were very tight and impossible to remove on 4 of the windows. It took over 4 MONTHS for them to finally be delivered!
Screens delivered June 30th. Score improved from 2 to 8.
- Approximate cost of services:
- $11,500.00
- Company Response
Dear Bee Gee, Thank you very much for your review. We apologize for the inconvenience. We will definitely take necessary steps to ensure that no one has to wait this long for their parts. In the meantime, our installer has already picked up your screens and we are remaking them. We will get them ready today and arrange the installer to go back and install ASAP. We appreciate your true feedback that you were happy with the installation but we need to train our staff to accommodate customer's request faster. Thanks - Clera Admin.
Update on July 1st - Dear Bee Gee, Please confirm that your screens were made and delivered to your house on June 30th. We really appreciate if you could please update your review and let everyone know that once your complaint reach to the Clera management, your issues were resolved with in couple of days. Once again, we apologize for the inconvenience and we wish you best of luck!!!