window purchase and installation
Unfortunately we need to amend our previous rating and reduce it substantially. Five months after the install of our windows, We discovered May 24 weekend that they wouldn't close properly so we called the company to come and repair. It took weeks (Mid July) for the installer to show up and they were in and out again in 5 minutes saying it was the springs and would be a quick fix but they didn't have the parts with them. Jump ahead a month later and we finally got a commitment to show up on Aug 18th but the installer called the day of the appointment to say they wouldn't make it but that they would be there Tuesday. Tuesdays call was that they forgot the parts so Wednesday. Wednesday was a no-show, but got a text Thursday that they would be there Saturday at 11am - again a no show. I called head office and the sales rep. Sales rep was very good and got back to me quickly to say he was investigating, Called the head office on Aug 26th but have yet to hear back. Now we are Thursday Aug 28th and still no response from anyone since the weekend.
The product is good, but the after sale service has been far less than impressive. Really disappointed in Clera.
Very seamless approach. Ron, the salesman showed up quickly and was very helpful and informative. He kept us in the loop through the whole process. The installers were polite, reliable, and efficient. A quality product overall and would definitely recommend
- Approximate cost of services:
- $5,000.00
- Company Response
We love to be the very best that we can,Sammy. It's satisfying to know that your home today is a little bit better than it was a few weeks back. Thank you for the kind review.