THIS IS AN UPDATE TO MY PREVIOUS REVIEW. I will give you the short version of my story to keep things simple. I hired this company originally to replace some doors a few years ago. I had a nightmare installer who ruined walls, hardwood floors, carpet and was simply awful. Doors were not installed properly and my original review was really bad based on this experience. The owners of the company apologized and were willing to do anything to make up for it. I needed my windows replaced so they offered me a great discount. They also re-installed the doors. Install went better this time. We had Runjun (sp?) who was very nice and punctual along with his team.
My issue now is in the quality of the product--the caulking outside was only done half way up because they couldn't reach the other half of my very tall windows. I would have paid for a cherry picker or scaffolding but they said they could do it. They even put a ladder on top of their truck which did not look safe. So now I have leaking windows and the caulking that they did do is peeling off…again (they already re-did it once). Anytime I brought up these issues, they were brushed off and I ended up feeling like a was an annoying customer to them, when all I want is windows that don't leak. My neighbors used the same company but different installers and theirs is fine, so why can't my installers get it right? My windows also have moisture on them and moisture in between the panes of glass--this shouldn't happen to newer windows.
Clera Windows--I wanted to give you a 10 but all I can give is a 3. We had a lot of back and forth and it's still not right. I'm happy to send you pictures of my water stained window sills and my peeling caulking that all needs to be redone. I shouldn't have to have this all done again.
I'm not happy at all and would never recommend using them. This spring I will have to hire someone to re-caulk everything
- Approximate cost of services:
- $25,000.00