Review to be amended after install completed.
Install to happen on Oct 16 23 will provide update
Initially obtaining a quote had a good experience with Johnathan. According to his word and on my written invoice we were given a 5wk turn around.
All in all over 13wks. Their was a brief period of lack of communication but this became improved after my initial review.
My compliments to Anvi & his team. The final install and product went very well. The gentleman were polite and did a fantastic job over a day and a half.
The final product is what I wanted & I am very happy with it.
I'm disappointed I was contacted so many times by sales rep regarding Changing my review with many excuses made for many aspects regarding the sales portion. I finally had.tp block his number so I could obtain freedom.
Upon realizing the front door lock didn't work and my husband's peek holes were forgotten to be installed a text was sent telling my husband this would be "fixed for free if I agreed to change my review "
I finally agreed in an effort to have a locking front door to my home which I went without from Oct 16 to today, Nov 8.
Greatful again that Anvi came by and rectified both issues.
I hold no hostility toward the Clera as a company or Anvi/crew. Thank you for a long term beautiful addition to my home.
- Approximate cost of services:
- $14,000.00
- Company Response
Hello Kris28,
Thank you for bringing these concerns to our attention. We would like to extend our sincere apologies for any delays you've been faced with, as well any lapse in communication that you may have experienced. Your sales rep has informed us that he is in contact with you and he is addressing your issue.
We thank you for your business and we wish you well!