Worst experience ever! One installer showed up for a two man job--he scratched our hardwood floors, dinged the ceiling and walls, cut himself and got blood on the carpet (and denied it)--also used one of my WHITE towels without asking to wipe it up, he put a dirty bucket on my sons expensive wool rug and left a ring mark, and he made a big mess with wood chips. We ordered doors with internal blinds and they were faulty--had to have replaced. One door leaked and all doors are hard to lock.
The salesman was very apologetic and tried to help matters, but the installer ruined it for us. We have many more windows and doors to replace but will not be calling them back.
UPDATE (NOV 8th)--I have changed my "zero" to a 10 because FM windows read my review and called me to fix the issues. They are reinstalling all 3 doors at their expense so that they are done properly as well as fixing the damage caused by the installer. It's great that they stand behind their product. They are a family run business and have gone out of their way to make things right. Thank-you FM!
- Approximate cost of services:
- $6,000.00