- Approximate cost of services:
- $25,000.00
- Company Response
Thank you for the review Mr. Mau. The home looks fantastic and we are extremely proud of our team.
Thank you for the review Mr. Mau. The home looks fantastic and we are extremely proud of our team.
It was a pleasure working with you on your home renovation project. Thank you for giving us the privilege.
That is great to hear. Call us when you are ready.
Thank you for your review and kind words. We are thrilled that you continue to trust us with your home renovations.
Thank you for your kind words. We are pleased you are happy with our service.
Window and Sliding Door installation
Dear Michael and Audrey,
We are sorry things did not go as planned with your window and door installation.
The fact that your walls are not plumb, and they lean in at the top presented some challenges that our installers did not catch on installation day. It was unfortunate that the glass manufacturer could not deliver the replacement glass faster due to the supply chain shortages caused by the pandemic.
When things go sideways on a project, our goal is to always go above and beyond the customer’s expectations to regain their trust.
* our installers say they did not dent your aluminum, but we asked them to replace it anyways.
* the contract did not include a foot-lock but we provided it free of charge.
* we made special arrangements to coordinate the removal of the door on the same day that your roofers were there so that they could waterproof under the door while it was removed.
* we thought it would be a good idea to use a 2 ¾” moulding for the re-installation rather than the 2 ½”, to help with gaps at the baseboard, provide proper reveals and to avoid wall touch-ups. (which you approved by text)
* we waived a $192 charge which was on your contract because of the inconveniences we caused. You said you appreciated that, and that the money would go towards repainting the trim.
* We asked you to keep an eye on things and let us know if there were any issues.
Our last email correspondence was positive, and I thought things ended well. I see from this review that I was wrong. I believe you have one of the best sliding patio doors available along with a top-notch installation.
If there are problems with the function of the door, if there are leaks or drafts or if you are not satisfied with the finishing details please let us know as soon as possible and they will be addressed.
Alternatively, if you would rather remove it and have someone else install their door, we will refund your money. (as long as our door is returned in good working condition before the end of 2021)
Respectfully
Ken Simpson
Owner
Fieldstone Windows and Doors Ltd.
Thank you for your kind words. We are extremely pleased with the results of your project and are happy to hear you too are pleased.
Completely transformed our home!
Fieldstone Windows and Doors is very pleased that you are happy with the results. We wish you all the best and if you need any other help don't hesitate to call.
Thank you so much for your kind words. It was our pleasure serving you. Enjoy your new windows.
Thank you for the review Farid. It was a pleasure working with you. The transformation of your home is amazing and all of the credit goes to you. We hope you have many years of enjoyment in your beautiful home. Your friends at Fieldstone.