An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
I wrote a good review over 5 years ago, but 4 years after the installation of all windows and a front door, the stain on the front door began to flake, showing white beneath it. It has got worse and the follow-up was terrible: ages to respond to emails and messages: someone came to measure but it was a full year after the original complaint. Now I will have to hire someone to do a paint touch-up and it will never look as good as it did originally. People used to admire my front door and I would pass on the name of Fieldstone. Now they say, " Who on earth did that?"
A pity. A small problem that could have been resolved.
Things got worse. After I had written this review, they phoned and had me drive up to their showroom to collect a replacement piece for where the paint had flaked and when I brought it home, it was the wrong size. It doesn't fit. I have phoned them and have had no response. Somewhere, sometime, I good company needs to admit, they made a mistake and will fix it. They seem incapable of taking responsibility. I was their biggest fan but will never recommend Fieldstone now. will
- Approximate cost of services:
- $10,000.00
- Company Response
First review response: We love hearing that our customers heating and cooling expenses have gone down after we are done!
Response to 2nd & 3rd review: I’m sorry if you are not happy with your door. We did everything we can to help you with your door problem. The door stain unfortunately is out of warranty and the owner went out of his way to get you the stain kit you requested. You have contacted us again saying that it starts fading again. Ken did not want you to spend over $400 to get a new surround from the supplier and diligently went above & beyond to find a supplier who can provide the rare surround you have at no cost. I have emailed you that it will be a quite process as we have to send someone to template it and send it to our supplier. When we finally have the part to be installed, you sent us an email saying you are beyond angry. I assure you that no other company will do what we did to help you with your door issues. We are committed to our customer’s satisfaction. Even if this was 4-5 years old door, we are more than willing to extend our services to you. It is very unrealistic for a company to pay for something that is out of warranty. When you came & picked up the trim, you asked us if your guys won’t have any issues installing them. I then advised you that our installers do this type installation on a regular basis and they had no issues. Instead of hiring us, you hired someone else. Now you’re having issues and blaming us because your service guy did not know how to install it properly.